What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe: Unrequire Credit Card if payment is zero

    Asked by Ryan on February 25, 2017 at 03:08 AM

    Opening up an old thread. 

     

    On your form, it still requires credit card info to submit, even if coupon code is applied. 

     

    Any way to use conditional logic to disable/not require CC info if payment due is 0.00?

    -Ryan

  • Profile Image

    Answered by Boris on February 25, 2017 at 05:25 AM

    As mentioned by my colleagues on the original support thread, you cannot achieve your requirement with regular coupons. When using a payment field to create a subscription, the credit card information must be entered.

    What my colleague offered as a workaround is to use a separate form field for your special coupon. On the demo form my colleague provided, it is field named Enter Coupon:

    If you enter 123 into that field, the Stripe payment field will get conditionally hidden, and therefore you no longer need to enter the credit card information:

    https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Please see the following screen recording of the workaround my colleague described:

    You cannot do that with ordinary coupons. You would instead need to use conditional logic and an ordinary form field, as depicted in the demo form and described in the above linked guide.

    Please let us know should you need further assistance.