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  • Profile Image

    Thank you page showing empty page?

    Asked by dirtdonthurt on February 25, 2017 at 08:30 AM

    Hi, I've created a form with a thank you page but the thank you page doesnt seem to be working? I've tested it both as a standalone form using the URL and as an embedded form on my 1&1 site which is where i'd like to use it eventually. Could you let me know what i'm doing wrong please?!

    Thanks

    James

    Page URL:
    https://form.jotformeu.com/70552583762360

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    JotForm Support

    Answered by Charlie on February 25, 2017 at 09:56 AM

    I tested your form and was able to replicate the problem. Here's a screenshot of it:

     

    To fix this, please replace the code in your "Thank You" page editor with this one:

    <div style="width: 100%; height: auto;">

    <p style="text-align: center;"><img src="https://cdn.jotfor.ms/img/check-icon.png" alt="" width="128" height="128" /></p>

    <div style="text-align: center;">

    <h1 style="text-align: center;">Thank You!</h1>

    <p style="text-align: center;">Your submission has been received.</p>

    </div>

    </div>

     

    Here's how:

    1. Navigate to Settings->Thank You Page. Click the "<>" icon which is the "Source Code" editor. 

     

    2. Here replace the HTML code that I shared above:

     

    3. Save the changes and test your form.

    Let us know if that works.