What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Google Checkout Wont Capture Payment

    Asked by krecicki on June 17, 2012 at 04:33 PM


    I've done everything correctly and I've missed out on about $100 in sales. Please help me out here.


    Cody Krecicki

    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 17, 2012 at 05:46 PM


    As a fellow marketer, I personally understand how much frustration this issue have caused you. However, I tried submitting your form but I get redirected to Google Checkout just fine.

    Would you mind telling us the exact problem with your form's Google Checkout payment integration?

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    Answered by Krecicki on June 17, 2012 at 11:39 PM

    It shows the payments are incomplete, does this mean they ditched the cart? I appreciate the help.

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    JotForm Support

    Answered by NeilVicente on June 18, 2012 at 03:30 AM

    Indeed. If the submissions are dumped onto the "Incomplete Payments" section of your form's submissions page, that means the payment was not completed.

    It could be due to a variety of reasons, but what's most likely is that the user has abandoned the (Checkout) transaction page.

    Since the form sucessfully redirects to Google Checkout, I can confidently say that there is absolutely nothing wrong with its payment integration.