- krecickiAsked on June 17, 2012 at 04:33 PM
I've done everything correctly and I've missed out on about $100 in sales. Please help me out here.
Cody KrecickiPage URL:
- JotForm SupportNeilVicenteAnswered on June 17, 2012 at 05:46 PM
As a fellow marketer, I personally understand how much frustration this issue have caused you. However, I tried submitting your form but I get redirected to Google Checkout just fine.
Would you mind telling us the exact problem with your form's Google Checkout payment integration?
- KrecickiAnswered on June 17, 2012 at 11:39 PM
It shows the payments are incomplete, does this mean they ditched the cart? I appreciate the help.
- JotForm SupportNeilVicenteAnswered on June 18, 2012 at 03:30 AM
Indeed. If the submissions are dumped onto the "Incomplete Payments" section of your form's submissions page, that means the payment was not completed.
It could be due to a variety of reasons, but what's most likely is that the user has abandoned the (Checkout) transaction page.
Since the form sucessfully redirects to Google Checkout, I can confidently say that there is absolutely nothing wrong with its payment integration.