What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe integration isn't working with form embedded in WordPress

    Asked by rudemechs on February 25, 2017 at 12:02 PM

    stripe integration isn't working with form embedded in wordpress.com - https://rudemechs.com/offcenterteens/ - it just hangs at "please wait" after you hit submit.



    This is a re-post of a comment on A guide to forms for WordPress users

  • Profile Image
    JotForm Support

    Answered by Kiran on February 25, 2017 at 02:47 PM

    I have checked your web page and tried submitting the form using test credit card information. I see that the error message displayed as it should.

    I see the form is embedded using iframe embed code on the web page and it seems to be working fine. If you are still experiencing the issue, we request you to change the embed method using the default Javascript embed and see if that works.

    Please get back to us if the issue still persists. We will be happy to assist you further. 

     

  • Profile Image

    Answered by rudemechs on February 25, 2017 at 05:46 PM
    I changed it to iframe after I sent in the request for help. Iframe is
    working okay - it's just very slow.
    Thanks,
    Lana
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on February 26, 2017 at 12:57 AM

    Hello Lana,

    Thanks for keeping us posted. It might be due to loading of multiple sources from different domains which may be contributing to the slow loading of your pages. With a faster internet connection, this may be quite insignificant.

    But if you believe that you can make it load faster by loading the form locally, you can get your form's full HTML source and put it in a separate HTML file, and then change your iframe source on the page to that local HTML file. Using this method you will be loading sources all from your web page and still make submissions to your JotForm account.

    If you have questions or other concerns, please let us know.

    Thanks.