What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Suspended five minutes into my first use of your service - not a great start!

    Asked by Liam  on February 25, 2017 at 07:21 PM

    Hi Jotform, 

     
    Two things. 
     
    1 - My account is suspended for suspected phishing, which is kind of a bummer. One thing I think might be happening is that a bunch of people are making the same random form and maybe that trips some wires on your end. Our web development class is using your service, and the assignment involves making a form to a template the teacher gave, so they'd all be the same. 
    Also, I'm on plane wifi so maybe you find signals from somewhere over the Pacific sketchy. Also understandable. Anyway the account associated with my email is legit, so please un-disable it. 
     
    2 - Even before I was suspended (several minutes into my first use of jotform) the link to the form I made was dead. See the link below. Please let me know how to publish it. 
     
    https://form.jotform.com/70557432421148
     
    Thanks and best wishes, 
     
    Liam Synan 
    Page URL:
    https://form.jotform.com/70557432421148

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 26, 2017 at 01:57 AM

    I checked your account (liamsynan) and your account was automatically suspended. I reviewed your form but I found nothing suspicious. I have activated your account again. You can now access your account and form properly. 

    For your second concern, when I activated your account, I was able to access the form properly using the link you provided: https://form.jotform.com/70557432421148. I did not encounter any issue when I try to access your form.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by Liam  on February 27, 2017 at 05:46 PM
    I didn't encounter any problems this time around either. Thanks!
    Liam
    ...