What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did check your account and did not find any issue with that. Your account is already active and you should not have any trouble.
I would suggest you to please test your form again and get back to us if the issue persists. You may like to let us know the form with which you are having this issue with and we will take a look.