Values in input table not saved when using form calculation widget

  • Profile Image
    WCCadmin
    Asked on February 26, 2017 at 11:37 AM

    I have created a form which includes a matrix table which has 3 columns and six rows for users to select using checkboxes. I am also using the Form Calculation widget to calculate fees based on the selection in the table. The fees are calculated correctly but the form is not recording which boxes are selected in the table. I need to a record of which boxes in the matrix table have been selected by the customer. 

    I have attached a screen shot of the saved submission which had data entered in the table. 

    May account is WCCadmin and the form is called WCC Easter Holiday Club Booking. URL https://form.jotformeu.com/70544406690355

     

    Please can you advise on how I can correct this? 

     

     

  • Profile Image
    Kiran
    Answered on February 26, 2017 at 12:30 PM

    It seems that there is an issue with the Matrix field on the form. I have cloned the form to my account and able to replicate the issue at my end. However, when I tried to add a new Matrix field, and it worked correctly.

    Please try replacing the Matrix field with a new one and let us know if the issue still persists. Unfortunately, the existing submission data of the matrix field is not available with the submissions. You may be required to get in touch with the users those who have submitted the form for the options they have chosen. We are sorry for the inconvenience this may have caused.

    Thank you! 

  • Profile Image
    WCCadmin
    Answered on February 27, 2017 at 09:19 AM

    Kiran, 

     

    thank you for your quick response. I replaced the matrix with a new table and all works now. No data lost as I had just tried a few test records. This i say first Jotform.