What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I seem to be locked out of my account

    Asked by caminstallers on February 26, 2017 at 01:44 PM

    My username is Caminstallers and I seem to be locked out of my account. I can't sign in at all

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    JotForm Support

    Answered by Kiran on February 26, 2017 at 02:14 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that your form 'Credit Card Authorization Form' is collecting credit card information on plain text fields. Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    It is required to agree with our terms of usage and agree to delete the guilty fields or form from the account in order to activate your account. Please confirm so that we can activate your account.

    Thank you!