Unable to edit form

  • dellloydo1
    Asked on February 26, 2017 at 1:55 PM
  • Mike_G JotForm Support
    Replied on February 26, 2017 at 3:00 PM

    I would like to apologize for any inconvenience, I understand that you're having issues in regards to editing your form, but may we ask for a clearer description of the issue you're having so we would be able to try to reproduce it on our end, please? In that way, we would be able to determine what is causing such issue.

    We will wait for your response.

    Thank you.

  • dellloydo1
    Replied on February 26, 2017 at 3:19 PM

    thankyou for responding quickly, I tick my form tick edit form but nothing happens the blue edit sections wont show (the form elements are accessible) thankyou David

  • Mike_G JotForm Support
    Replied on February 26, 2017 at 4:47 PM

    I would like to apologize, however, I tried to check your account on my end and I'm not able to reproduce the issue you're having with your account.

    Can you try if by using a different web browser you will not encounter the same issue? Or, you can just try to clear your current browser's data/cache.

    If after doing that you're still having the same issue, please let us know and if possible include a screenshot of what you are experiencing in this thread. How-to-include-screenshot-image-in-the-support-forum

    We will wait for your response.

    Thank you.

  • dellloydo1
    Replied on February 26, 2017 at 5:46 PM
    Tried different browsers and devices cleared cache but it still doesn't work, please help, I need the 9 headings at the bottom of the form removed, thankyou David
    Thankyou
    David Double DJ Disco
    ...
  • dellloydo1
    Replied on February 26, 2017 at 5:46 PM
    Thankyou yes it works and appreciate your support, David 👍
    Thankyou
    David Double DJ Disco
    ...
  • liyam
    Replied on February 26, 2017 at 9:45 PM

    Thanks for keepign us posted, David. We're glad that the problem is now resolved.

    If you have other questions or concerns, please let us know.