What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I save abandoned/part complete forms?

    Asked by cloudyireland on February 26, 2017 at 01:56 PM

    Is this possible?

     

    Thanks

    Andy

  • Profile Image
    JotForm Support

    Answered by jonathan on February 26, 2017 at 03:05 PM

    Hi Andy,

    I am not sure I got your question fully. Please provide more details so we can give you the appropriate suggestion/response too.

    From what I got, you could be referring to your form in your My Forms lists. Every time you create a form in the Form Builder it is automatically saved.

    When you close or log out of the Form Builder, your form will be saved.

    OR

    If you were referring to how the user of the form can save partially completed form and how the user can continue using at a later time, there is option to save the user session as well.

    Enable the Autofill feature of the form.

    User guide: https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-on-Forms

    Let us know how we can be of further assistance.

     

  • Profile Image

    Answered by cloudyireland on February 26, 2017 at 03:14 PM

    Hi Jonathan, thanks for the quick response and sorry to not being clearer. If you look at this form

    https://form.jotformeu.com/cloudyireland/customer-set-up-request-ireland

    as you can see its made up of several pages.

     

    My question is if the applicant abandons the form after page 1, can I still access the part completed form?

     

    Thanks

     

    Andy

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on February 26, 2017 at 03:24 PM

    Thank you for providing us with the details. There is a feature on the form that can work for this also. Please review our user guide :

    How-to-Save-Forms-and-Continue-Later

    It will need 2 forms though for this solution to work and page break must be present on the main form (which will work for you since your form do have them).

    With this feature you can always review the user's session on your side also since the session can be loaded on any browser or computer. You will just need to load the session link provided in the email similar to what the user do.

    Let us know if you need more assistance.

    Regards