What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I did not receive the form send

    Asked by clauderobert47 on February 26, 2017 at 03:02 PM



    A person complete a form yesterday, send it and I never receive it. 

    I try it today and I never receive the form. I checked the email, all seemed ok


    the form is autonome

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    JotForm Support

    Answered by Welvin on February 26, 2017 at 04:36 PM

    Your Hotmail email address has been listed on our bounce list. This is the reason why you are not getting the form emails. You seem to have changed your email to a Gmail address. Gmail should work for you. Feel free to test it with Gmail.