What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting a form disabled message when I preview a form

    Asked by caminstallers on February 26, 2017 at 03:19 PM

    Hi guys,

    I keep getting a "form disabled" message whenever I preview or publish any of my old forms. I recently got locked out of my account and reset password and changed email (not sure if that's related).

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    JotForm Support

    Answered by Welvin on February 26, 2017 at 05:28 PM

    You've been auto suspended because of the credit card fields in your forms. You've posted a thread yesterday (https://www.jotform.com/answers/1076479). My colleague answered you there, please check and send your reply there.