What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Respondents not receiving the auto response.

    Asked by Sendit_Interns on February 26, 2017 at 08:13 PM

    Hi-  We're in the middle of gathering responses on our form, and I'm getting more feedback than I'd like that people aren't getting the auto responses.  It seems to be happening randomly, and every time I test it myself i don't have the issue; do you have any advice (besides check your spam folder) that I can give people?  

     

    Thanks

    Emily

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    JotForm Support

    Answered by ashwin_d on February 26, 2017 at 11:38 PM

    Hello Emily,

    I did test your form by sending a test submission and I am not able to replicate the issue you are having. I did receive auto-responder email successfully. Please check the screenshot below:

     

    If the issue persists,  I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!

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    Answered by Sendit_Interns on February 27, 2017 at 04:46 PM
    it seems to be only those email platforms powered by yahoo...att.net,
    sbcglobal.net, bellsouth.net etc...does that help narrow a solution, or is
    my only option the SMTP thing.
    thanks
    Emily
    ...
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    JotForm Support

    Answered by Chriistian on February 27, 2017 at 08:41 PM

    Some email service providers can be very strict when receiving emails, as might be the case with Yahoo. They may be blocking the emails from jotform due to suspected spam. You can try changing the Sender Email to noreply@formresponse.com and see if this resolves the issue.

    However, I would still recommend setting up an SMTP for your form to reduce the chances of email service providers blocking the autoresponders.

    Regards.