Unable to reset password

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    Laurel Andrews
    Asked on June 18, 2012 at 01:05 AM

    I tried to reset my password today, June 17.  (Midday Pacific time).  I put the e-mail address above into the appropriate box and clicked the button.  Nothing happened.  After many hours I did not receive an e-mail message about resetting my password.


    I'm almost finished with one form and need to create another.  I would appreciate your assistance in helping me reset my password, hopefully on Monday.


    Thank you, Laurel

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    Answered on June 18, 2012 at 04:21 AM

    Hi Laurel,

    Have you created an account in JotForm? Can you share the username with us.

    I checked the email account you used on this post, there was no associated user account in JotForm.

    Will await your update.