What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to reset password

    Asked by Laurel Andrews on June 18, 2012 at 01:05 AM

    I tried to reset my password today, June 17.  (Midday Pacific time).  I put the e-mail address above into the appropriate box and clicked the button.  Nothing happened.  After many hours I did not receive an e-mail message about resetting my password.


    I'm almost finished with one form and need to create another.  I would appreciate your assistance in helping me reset my password, hopefully on Monday.


    Thank you, Laurel

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    JotForm Support

    Answered by jonathan on June 18, 2012 at 04:21 AM

    Hi Laurel,

    Have you created an account in JotForm? Can you share the username with us.

    I checked the email account you used on this post, there was no associated user account in JotForm.

    Will await your update.