Stuck on "Please wait..." message after submitting form?

  • janestueve
    Asked on February 27, 2017 at 12:25 AM
    Please Wait is stuck on screen when I pressed SUBMIT.
  • Charlie
    Replied on February 27, 2017 at 4:16 AM

    Hi,

    I cloned your form and tested it on my end, but I was not able to replicate the problem. Here's a screencast of it:

    Stuck on Please wait Screenshot 20

     

    I presume the form is embedded on a website? If it is, could you please share us the link so that we can check it out? You could also re-embed the form using the iFrame embed code to avoid script conflict that may be causing the problem.

    We'll wait for your response. 

  • janestueve
    Replied on March 21, 2017 at 5:29 PM

    I am still getting a 'please wait' message . I tried using the iFrame embed code but all I got on my page was the coding, no form.

  • jonathan
    Replied on March 21, 2017 at 9:46 PM

    Please share to us the URL of your website where we can also test the form used.

    I also could not reproduce the issue as this checking.

  • janestueve
    Replied on March 21, 2017 at 10:43 PM

    http://sarahtreatnutrition.com/client-information-form/

    URL page of the website where the form is...

    We still get 'please wait' message.

  • Charlie
    Replied on March 22, 2017 at 4:09 AM

    How is the form embedded in your end? Upon checking your website, it seems like you are using a plugin in Wordpress? 

    https://wordpress.org/plugins/embed-form 

    https://wordpress.org/plugins/jotform-oembed/ 

     

    I presume are using the oEmbed plugin, try the other one instead. If that does not work, I suggest using the actual iFrame embed code that is found here: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. This is the actual iFrame embed code found in Publish->Embed page in JotForm's form builder. Paste the iFrame embed code in your page/post's "Text" area. 

    This guide might also help you: https://www.jotform.com/help/324-A-guide-to-forms-for-WordPress-users. 

    Let us know if any of them worked.