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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stuck on "Please wait..." message after submitting form?

    Asked by janestueve on February 27, 2017 at 12:25 AM
    Please Wait is stuck on screen when I pressed SUBMIT.
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    JotForm Support

    Answered by Charlie on February 27, 2017 at 04:16 AM


    I cloned your form and tested it on my end, but I was not able to replicate the problem. Here's a screencast of it:


    I presume the form is embedded on a website? If it is, could you please share us the link so that we can check it out? You could also re-embed the form using the iFrame embed code to avoid script conflict that may be causing the problem.

    We'll wait for your response. 

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    Answered by janestueve on March 21, 2017 at 05:29 PM

    I am still getting a 'please wait' message . I tried using the iFrame embed code but all I got on my page was the coding, no form.

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    JotForm Support

    Answered by jonathan on March 21, 2017 at 09:46 PM

    Please share to us the URL of your website where we can also test the form used.

    I also could not reproduce the issue as this checking.

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    Answered by janestueve on March 21, 2017 at 10:43 PM


    URL page of the website where the form is...

    We still get 'please wait' message.

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    JotForm Support

    Answered by Charlie on March 22, 2017 at 04:09 AM

    How is the form embedded in your end? Upon checking your website, it seems like you are using a plugin in Wordpress? 




    I presume are using the oEmbed plugin, try the other one instead. If that does not work, I suggest using the actual iFrame embed code that is found here: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. This is the actual iFrame embed code found in Publish->Embed page in JotForm's form builder. Paste the iFrame embed code in your page/post's "Text" area. 

    This guide might also help you: https://www.jotform.com/help/324-A-guide-to-forms-for-WordPress-users

    Let us know if any of them worked.