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  • Profile Image

    Not receiving email notifications on form submissions

    Asked by stottandmay on February 27, 2017 at 05:01 AM
    Many thanks for the below.
    The phone number doesn’t seem to work.
    Can someone please look into our account as it seems that our Reference Request forms are not coming through.
    Can you please investigate and get back to me please?
    Kind Regards,
    Dovile
  • Profile Image
    JotForm Support

    Answered by AIDAN on February 27, 2017 at 05:03 AM

    Hi again Dovile,

    I have examined the form and found that it's using the email address admin.reading@stottandmay.com as a recipient.

    I then checked this email against the bounce list, and found that it's in, which explains why you were not receiving email notifications:

    I have removed the email address from the bounce list, so you should be receiving emails properly from now on.

    For more information on how to remove an email from the bounce list, please see https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    To prevent email bouncing related issues, please see https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by stottandmay on February 27, 2017 at 05:46 AM
    Many thanks for getting back to me.
    Can you please investigate Reference Request form too! The email address this form should go to is admin@stottandmay.com
    Kind Regards,
    Dovile
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on February 27, 2017 at 08:58 AM

    That email was on our bounce list but it was already removed. As I can see on its mail logs that it's been receiving emails already from Jotform successfully.

    Thank you.

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    Answered by stottandmay on February 27, 2017 at 09:46 AM
    Hi,
    Can you please double check for me.
    As there are 2 reference request forms:
    · Reference Request form - (this form I am still having issues with. There was a form submitted 10 min ago and it didn’t come through to admin@stottandmay.com mailbox.
    · Reference Request form – Reading ( you have fixed it this morning)
    Thank you for your help with this.
    Kind Regards,
    Dovile
    _______________________
    Dovile Jablonske
    Contracts and Compliance Manager – Stott and May
    London | +44 (0) 0207 9937 130
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on February 27, 2017 at 11:18 AM

    Hi again Dovile,

    Here are the form I can see in your account, that contain "Reference Request form", along with the email recipients set in their email notifications, and the status of those emails with regards to our bounce list:

    1. Reference Request Form (http://www.jotformeu.com/form/52462268661358) has admin.reading@stottandmay.com as recipient, and this address is not in our bounce list.

    2. Reference Request Form (Security Clearance) (http://www.jotformeu.com/form/61886223126355) has admin.reading@stottandmay.com as recipient, and this address is not in our bounce list.

    3. Reference Request Form - Reading (http://www.jotformeu.com/form/63334724641353) has admin.reading@stottandmay.com as recipient, and this address is not in our bounce list.

    As you can see, none of the forms that you have, related to "Reference Request" are set to go to admin@stottandmay.com. Instead, they are all set to go to admin.reading@stottandmay.com and that is happening properly.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by stottandmay on February 27, 2017 at 11:46 AM
    Hi,
    Thank you for getting back to me.
    I can see where the issue is then.
    1. Reference Request Form (http://www.jotformeu.com/form/52462268661358) has admin.reading@stottandmay.com as recipient, and this address is not in our bounce list.
    This form should be directed to admin@stottandmay.com email address. Would you be able to amend this please?
    Kind Regards,
    Dovile
    _______________________
    Dovile Jablonske
    Contracts and Compliance Manager – Stott and May
    London | +44 (0) 0207 9937 130
    ...
  • Profile Image
    JotForm Support

    Answered by AIDAN on February 27, 2017 at 12:54 PM

    Hi Dovile, you're quite welcome.

    I have set admin@stottandmay.com as the email recipient of notifications on Reference Request Form (http://www.jotformeu.com/form/52462268661358) as per your request.

    Please let us know if you need further assistance. We'll be happy to help. Thank you.

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    Answered by stottandmay on March 09, 2017 at 08:44 AM
    Many thanks for all your help with this.
    Kind Regards,
    Dovile
    _______________________
    Dovile Jablonske
    Contracts and Compliance Manager – Stott and May
    London | +44 (0) 0207 9937 130
    ...
  • Profile Image

    Answered by stottandmay on March 09, 2017 at 08:46 AM
    Many thanks for all your help with this.
    Kind Regards,
    Dovile
    _______________________
    Dovile Jablonske
    Contracts and Compliance Manager – Stott and May
    London | +44 (0) 0207 9937 130
    ...