What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iOS app is not displaying the form submissions in the same order as received

    Asked by remembertosmilephotograthy on February 27, 2017 at 05:58 AM

    Good morning

     

    When a form is submitted and you view it on your app (apple)  its not in the same order as the form 

     

    manat thanks

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    JotForm Support

    Answered by Kiran on February 27, 2017 at 09:39 AM

    Unfortunately, I am not having an iPhone with me to see the exact issue that you are referring to. Do you mean to say that the form submissions are not displaying in the order they are received? Could you provide us with more information on the issue so that we can ask one of our colleagues who is having an iPhone to check the issue? It would be helpful if you can provide us with the screenshot as well.

    We will wait for your response. Thank you! 

     

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    Answered by remembertosmilephotograthy on February 27, 2017 at 10:19 AM

    Hi When you view the form on the app its not in the same order as the original form i.e. it will show the answer to question 5 and then show the answer to question 20 next. 

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    JotForm Support

    Answered by Kiran on February 27, 2017 at 11:23 AM

    Please allow me some time to check the issue with one of our colleagues and get back to you. 

    Thank you for your patience. 

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    Answered by KadeJM on March 01, 2017 at 01:47 PM

    We're aware of the issue with form field order being incorrect due to several reports about.

    We are also exploring possible options to rectify this problem permanently but, at the moment there is no way around it yet.

    In the meantime you can workaround the problem as mentioned in this guide:

    https://www.jotform.com/help/407-Keeping-Form-Field-Order-While-Viewing-Submissions-On-The-JotForm-Mobile-App