What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Advanced Designer Not Retaining Settings?

    Asked by smoketree on February 27, 2017 at 09:24 AM

    If I make changes to a form via the advanced designer, save them, and then return to the advanced designer later on, it seems to revert back to some defaults and I have to do everything over again. I looked around in the forums and I saw some of your staff saying this had been resolved, but it is currently happening to me.

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    JotForm Support

    Answered by Nik_C on February 27, 2017 at 11:54 AM

    I tested our Advanced designer with clones of your forms and I couldn't replicate the issue. Please try the following:

    How to clear your form cache

    And

    How to clear your Browser cache

    If neither helps please let us know so we can investigate further.

    Thank you!