What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to reset a password or access old forms. The person who set it up is gone but we can access the email that she used.

    Asked by PrayConstruction on February 27, 2017 at 09:55 AM

    I would like to start using these forms again but rather than loose all the old information, I would like to access it. Can you help. You can also email me at marycook304@gmail.com if the mcook@prayconstruction.com is bouncing back.


    Thank you! 

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    JotForm Support

    Answered by BDAVID on February 27, 2017 at 12:03 PM

    Could you share a link of the old forms you are trying to access? If you have the account username or email address registered for that account, please share it.

    If you have access to that email address, simply click on the "Forgot password?" link, enter the account username, and the reset instructions will be sent to the registered email address. Let us know if you need more help.

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    Answered by Mary Cook on February 28, 2017 at 10:25 AM

    The email was not the user name. I know we have used jotform, because we have received responses from surveys we sent. We do not have the information about loggin in. Can you search for it by looking for pray construction? Thanks!


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    Answered by PrayConstruction on February 28, 2017 at 10:36 AM

    The email she would have used is lgillenwater@prayconstruction.com. I tried to select forgot password, but that was not accepted, saying they did not recoginze the username or email. 

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    JotForm Support

    Answered by david on February 28, 2017 at 01:10 PM

    I checked our email logs for the address lgillenwater@prayconstruction.com and the form I found was the following:


    It is titled "Pray Construction Contact".

    It looks like your form was created in the personal account of the person who set up your form.  The username is elkviewweb and the email address for the account is cjc@cjclevinger.com

    Unfortunately, we cannot give you access to that account or transfer the forms to your account without their permission.