- JotForm SupportBDAVIDAnswered on February 27, 2017 at 12:03 PM
Could you share a link of the old forms you are trying to access? If you have the account username or email address registered for that account, please share it.
If you have access to that email address, simply click on the "Forgot password?" link, enter the account username, and the reset instructions will be sent to the registered email address. Let us know if you need more help.
- Mary CookAnswered on February 28, 2017 at 10:25 AM
The email was not the user name. I know we have used jotform, because we have received responses from surveys we sent. We do not have the information about loggin in. Can you search for it by looking for pray construction? Thanks!
- PrayConstructionAnswered on February 28, 2017 at 10:36 AM
The email she would have used is email@example.com. I tried to select forgot password, but that was not accepted, saying they did not recoginze the username or email.
- JotForm SupportdavidAnswered on February 28, 2017 at 01:10 PM
I checked our email logs for the address firstname.lastname@example.org and the form I found was the following:
It is titled "Pray Construction Contact".
It looks like your form was created in the personal account of the person who set up your form. The username is elkviewweb and the email address for the account is email@example.com.
Unfortunately, we cannot give you access to that account or transfer the forms to your account without their permission.