What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting the message that my email is on your "bounce list." I have changed the email and now I'm getting the same message again.

    Asked by GodSong on February 27, 2017 at 10:21 AM

    Can you please let me know why I keep getting this message? It is a perfectly good email address.  Thank you!

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    JotForm Support

    Answered by Jan on February 27, 2017 at 12:23 PM

    You are right, the account's email address is in the bounce list. Here's a screenshot:

    I have removed it from the bounce list. You should be able to receive new notifications now.

    The bounce list is a feature wherein the email address will be added in the list if the emails coming from JotForm are being rejected by the email recipient. One of the purpose of the bounce list is to determine if there are any errors in sending emails to the recipients.

    I checked your form notification and I can see that it is configured correctly. 

    You may try adding (noreply@jotform.com) to your Contact List or Address Book. If this issue keeps on happening, I would suggest you to use your own SMTP server as the Sender Email. Here's a guide: How-to-Setup-SMTP-for-a-Form.

    Please check these helpful guides: 
    Why-I-am-not-Receiving-Email-Notifications
    How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. If you have any questions, let us know. Thank you.