What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does Stripe keep disconnecting?

    Asked by isaiahhouse on February 27, 2017 at 10:24 AM

    On our forms, Isaiah House Bill Pay and Donate to Isaiah House, the Stripe connection keeps disconnecting. Sometimes, I reset it and it will take one transaction, then disconnect again. Other times it disconnects as soon as I finish the reset. The last time I reset the connection, it simply refused to connect. Any idea what the problem is?

    Page URL:
    https://www.isaiah-house.org/donate/

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    JotForm Support

    Answered by Welvin on February 27, 2017 at 12:31 PM

    You've mentioned in your other thread that you have your Stripe 2-step verification enabled. Please try disabling that and reconnect your Stripe account in the form. See if that will fix it. If not, we will submit this thread to our backend team. 

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    Answered by orangecat on February 27, 2017 at 02:13 PM

    We tried turning the 2 step authentication off but it didn't help.

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    JotForm Support

    Answered by BDAVID on February 27, 2017 at 03:43 PM

    Please keep your replies in the first thread you opened: https://www.jotform.com/answers/1072123 

    As requested there, if you can upload a screenshot of your browser console panel, please do it, so we can check further.