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I upgraded to silver plan but my account was still downgraded to free plan.Asked by japanautoshonda on February 27, 2017 at 11:10 AM
801 Garden Street
Santa Barbara, CA 93101
Soporte de Producto
firstname.lastname@example.orgID de Orden : INT170222-8662-12576
Pagado en su totalidad : 22/02/2017
Manuel Tovar 560
Apt 302 Miraflores
JotForm Silver Monthly 1 USD 39,00 Subtotal USD 39,00 Impuesto a las Ventas USD 0,00 Total USD 39,00
I did check your account I found that you earlier had bronze monthly subscription plan but then you upgraded to silver monthly plan. That is the reason why our billing team cancelled your bronze subscription plan and retained silver plan active.
It seems earlier today, you have again upgraded your account to silver plan. I have cancelled this and processed the refund as well. Please do not upgrade your account again since you already have active silver subscription #INT170222-8662-55581S