What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded to silver plan but my account was still downgraded to free plan.

    Asked by japanautoshonda on February 27, 2017 at 11:10 AM

    FastSpring 
    801 Garden Street 
    Suite 201 
    Santa Barbara, CA 93101 
    US

    orders@fastspring.com 

    Soporte de Producto 
    http://www.jotform.com 
    jotform@interlogy.com

    ID de Orden : INT170222-8662-12576 
    Pagado en su totalidad : 22/02/2017

    Michael Bendezu 
    ADBOX 
    Manuel Tovar 560 
    Apt 302 Miraflores 
    Lima, 17073 
    Perú

     
    JotForm Silver Monthly 1 USD 39,00
      Subtotal USD 39,00
      Impuesto a las Ventas USD 0,00
      Total USD 39,00
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 27, 2017 at 12:30 PM

    Hello,

    I did check your account I found that you earlier had bronze monthly subscription plan but then you upgraded to silver monthly plan. That is the reason why our billing team cancelled your bronze subscription plan and retained silver plan active.

    It seems earlier today, you have again upgraded your account to silver plan. I have cancelled this and processed the refund as well. Please do not upgrade your account again since you already have active silver subscription #INT170222-8662-55581S

    Thank you!