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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to integrate JotForm with helpdesk ticketing system?

    Asked by BeachsideVR on February 27, 2017 at 11:10 AM

    We are currently using jotform for our Maintenance Request Form, and we've realized that it would be great to have a way to track the progress of these requests. ( ie, "Unaddressed, In Progress, Completed" etc). Sort of like a help desk queue. 

    Is there any way to do this within Jotform? Or do you know if an integrated service that would allow us to do this? 

    Thanks

    Page URL:
    http://www.beachsidevacationrentals.net/guest-services/maintenance-req<br/>uest-form/

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    JotForm Support

    Answered by Nik_C on February 27, 2017 at 12:30 PM

    Hello and thank you for contacting our Support.

    We don't have a direct integration, but you can check this third-party integration through Zapier:

    https://zapier.com/zapbook/jotform/zendesk/. It is an Integration with Zendesk ticketing system. So it will create new tickets in Zendesk with each submission.

    I didn't test it honestly since it requires Zendesk premium account apparently. 

    Also, I found this integration with Mojo Helpdesk: https://zapier.com/zapbook/jotform/mojo-helpdesk/

    Let us know if you have any further questions.

    Thank you!