How to integrate JotForm with helpdesk ticketing system?

  • Profile Image
    BeachsideVR
    Asked on February 27, 2017 at 11:10 AM

    We are currently using jotform for our Maintenance Request Form, and we've realized that it would be great to have a way to track the progress of these requests. ( ie, "Unaddressed, In Progress, Completed" etc). Sort of like a help desk queue. 

    Is there any way to do this within Jotform? Or do you know if an integrated service that would allow us to do this? 

    Thanks

  • Profile Image
    Nik_C
    Answered on February 27, 2017 at 12:30 PM

    Hello and thank you for contacting our Support.

    We don't have a direct integration, but you can check this third-party integration through Zapier:

    https://zapier.com/zapbook/jotform/zendesk/. It is an Integration with Zendesk ticketing system. So it will create new tickets in Zendesk with each submission.

    I didn't test it honestly since it requires Zendesk premium account apparently. 

    Also, I found this integration with Mojo Helpdesk: https://zapier.com/zapbook/jotform/mojo-helpdesk/

    Let us know if you have any further questions.

    Thank you!