What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my account downgraded?

    Asked by musicalbeginnings on February 27, 2017 at 11:17 AM

    I paid for a full year of Bronze on December 7, but recently received an email that my account was downgraded.  My account is now set to the free account and is out of storage.


    Also, it is ridiculous that there is no form of phone support.  I have paid money for a service and I am not currently receiving it.  I need this problem fixed ASAP.  I am currently shopping for other sites to host my forms.

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    JotForm Support

    Answered by david on February 27, 2017 at 12:37 PM

    I believe I took care of your request via Facebook.  If there is anything else we can help with or the account is still not showing correctly on your end, let us know and we will be happy to have another look.