What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I keep my email address from getting added to the bounce list?

    Asked by PICKLESEXPRESS on February 27, 2017 at 12:01 PM

    How can i keep my form from getting added to the block list? its is def hurting our business on a daily basis and that is not what we pay for. We pay you guys monthly we should not have this issue with the bounce back list regardless of what email we chose to use that is no where in the instructions on the form that you have to have our own email for it to work correctly having said that i need the issue resolved and resolved asap 

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    JotForm Support Manager

    Answered by Jeanette on February 27, 2017 at 12:31 PM

    The email address pic**@pic********ess.comi s not in our bounce list anymore.

    Please note that there is no way to permanently whitelist any email address to ensure it does not get added to the bounce list. The emails are bounced back only when the receiving email server rejects our messages.

    Here are two options we suggest in order to solve the issue:

    #1. If you are to use a custom domain like @pickleexpress.com, then you should setup the pertaining SMTP setting to send emails (notifications and autoresponders)  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form  

    #2 You can use an alternate email address as the recipient email. And set up noreply@formresponse.com or noreply@jotform.com as the sender email address.