What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received an out of space notice

    Asked by DeSoto_Society on February 27, 2017 at 12:29 PM

    Hi,

     

    We have the Bronze package and I recieved a message that we were out of space. Can someone please check our account? We do not recieve 1,000 monthly submissions and will not be upgrading.

     

    Thanks,

    Rya

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    JotForm Support

    Answered by david on February 27, 2017 at 01:23 PM

    I checked your account and did not see an active Bronze subscription.  The account is currently over limit for payment submissions.  Free accounts can only receive up to 10 payments per month.

    Do you happen to have your most recent subscription confirmation number?  As far as I can tell, your subscription was cancelled April 17th 2016.