What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
STMP Overrides SenderAsked by WheatonCollegeForms on February 27, 2017 at 12:42 PM
We have set up an SMTP send account (email@example.com) that we would like our sub accounts to use instead of the Jotform Server. We have had issues with notifications and autoresponders not being received when using the Jotform server.
Departments enter their department name in the SENDERS NAME field on the Autoresponder.
When the responder's email is from another domain, it works as intended. Unfortunately, the sender name set up in the SMTP overrides the value entered in the SENDERS NAME field in the Autoresponder settings when the responder's address is from @wheaton.edu.
Is there a solution for this issue.
Wheaton College Forms
What do you mean by "the sender name set up in the SMTP overrides the value entered in the SENDERS NAME field in the Autoresponder settings when the responder's address is from @wheaton.edu"?
Do you mean that when the email address( the one entered in the "E-mail" form field) has the domain "@wheaton.edu", the sender email change to firstname.lastname@example.org?
We enter a department name in the Sender Name field under Recipients.
When the email address in the e-mail form field has the domain @wheaton.edu, the autresponder picks up the UserName Forms@wheaton.edu rather than a department name entered in the Sender Name field of the Recipient settings.
You need to go into the Autoresponder's edit mode, and setup the sender name located under the Recipients tab, example:
Let us know if you need more help.