STMP Overrides Sender

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    WheatonCollegeForms
    Asked on February 27, 2017 at 12:42 PM

    We have set up an SMTP send account (forms@wheaton.edu) that we would like our sub accounts to use instead of the Jotform Server.  We have had issues with notifications and autoresponders not being received when using the Jotform server.

    Departments enter their department name in the  SENDERS NAME field on the Autoresponder.

    When the responder's email is from another domain, it works as intended. Unfortunately, the sender name set up in the SMTP overrides the value entered in the SENDERS NAME field in the Autoresponder settings when the responder's address is from @wheaton.edu.  

    Is there a solution for this issue.

    Sandy Nielsen

    Wheaton College Forms

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    BDAVID
    Answered on February 27, 2017 at 01:43 PM

    What do you mean by "the sender name set up in the SMTP overrides the value entered in the SENDERS NAME field in the Autoresponder settings when the responder's address is from @wheaton.edu"?

    Do you mean that when the email address( the one entered in the "E-mail" form field) has the domain "@wheaton.edu", the sender email change to noreply@jotform.com?

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    WheatonCollegeForms
    Answered on March 14, 2017 at 03:37 PM

    We enter a department name in the Sender Name field under Recipients.

    When the email address in the e-mail form field has the domain @wheaton.edu, the autresponder picks up the UserName Forms@wheaton.edu rather than a department name entered in the Sender Name field of the Recipient settings.

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    BDAVID
    Answered on March 14, 2017 at 04:50 PM

    You need to go into the Autoresponder's edit mode, and setup the sender name located under the Recipients tab, example:

    Let us know if you need more help.