What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have upgraded my storage per month but still isn't showing on web`

    Asked by mertful on February 27, 2017 at 01:09 PM

    Please help me asap I am unable to accept applications on my website. It said I was out of storage so I upgraded it still isn't showing application on my site. I have it but it shows blank beside the "Join Virginia Scrapbook Retreats" description was a form for an application. NO LONGER THERE I have been fighting with this all day.HELP ASAP

    Page URL:
    http://www.virginiascrapbookretreats.com/ocean-city-md-april-17

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    JotForm Support

    Answered by John_Benson on February 27, 2017 at 02:18 PM

    Hi mertful,

    Your account is suspended. This is the reason why your forms is not working properly. I checked your forms and all of them are asking for credit card information which violates our terms of use

    We can activate your account, but we need to delete all the phishing fields. Keep in mind that once we deleted it, all data associated with the deleted fields will be remove. 

    Please confirm so we can start deleting the guilty fields and activate your account.

    Thank you.

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    Answered by mertful on February 28, 2017 at 07:15 AM

    Ok I'm at a loss of what to do then. Please continue to activate my account asap

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    Answered by mertful on February 28, 2017 at 07:16 AM

    Is there a form that they can use that allows them to pay by card by directing them somewhere else.

    Was it necessary for me to upgrade then once the files are deleted doesn't it open up storage space?

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    JotForm Support

    Answered by Kiran on February 28, 2017 at 10:04 AM

    I see that your account is already been activated and it is good in standing. Please refrain from adding such fields to your form to avoid any further suspensions of your account.

    If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help. 

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    Answered by mertful on February 28, 2017 at 08:04 PM

    Thank you for your help!! All is back on the web. I was not aware my card processing wasn't proper on the form. I will use other options in the future.

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    JotForm Support

    Answered by Kiran on March 01, 2017 at 01:07 AM

    No problem. Glad to see that your account is back online. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.  

    Thank you for using JotForm!