What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotforms nearly reached limited

    Asked by harveyknight on February 27, 2017 at 01:33 PM

    It says my account has nearly reached full (100 submissions) however I upgraded my account a few day ago to a 1,000 submissions and my account states that too. Can you make sure it has upgraded properly.

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    JotForm Support

    Answered by david on February 27, 2017 at 02:33 PM

    Though you did upgrade your account, the account that has your forms is the user "Amyma".  That is the account that is current over limit.  If you would like, we can move the form to your "harveyknight" or we can cancel and refund your subscription for the harveyknight account and you can subscription using the Amyma account.

    Let us know how you would like to proceed and we will take care of which ever you choose.

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    Answered by harveyknight on February 27, 2017 at 02:34 PM

    If you move the form over will it affect the forms being used? If it doesn't then please go ahead.

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    JotForm Support

    Answered by david on February 27, 2017 at 02:46 PM

    I have moved the forms to your harveyknight account.  They should no longer be showing as over limit.  This does not affect your forms with one exception.  If someone was accessing them from the Amyma  account, you would need to share the forms with that account as a sub-user: