What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form says not found and is disabled

    Asked by armaans13 on February 27, 2017 at 01:35 PM

    My form says not found and is disabled and I am not sure why this happened. I attempted using the encrypted form option and then i was banned. Could you please fix this as I need to use this form as soon as possible? Thank you

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 27, 2017 at 02:52 PM

    Your account has been suspended because you're asking for credit card details through plain text fields on your form http://www.jotform.us/form/70575048554158 

    Please do note that asking for credit card details through plain text fields goes against our terms and in order to reactivate your account I have removed those guilty fields from your form. 

    You can also get more info on our terms page about what you should not ask in your forms to avoid get suspended again: http://www.jotform.com/terms/ 

    If you need to get payment authorization from your submitter without charging their cards automatically then you could use one of our payment integrations that will allow that, it's indeed a must to use our payment integrations if you need to collect payments, here's the guide where you will find which payment gateways will allow you to get authorization only: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, let us know.