- armaans13Asked on February 27, 2017 at 01:35 PM
My form says not found and is disabled and I am not sure why this happened. I attempted using the encrypted form option and then i was banned. Could you please fix this as I need to use this form as soon as possible? Thank youPage URL:
- JotForm SupportKevin_GAnswered on February 27, 2017 at 02:52 PM
Your account has been suspended because you're asking for credit card details through plain text fields on your form http://www.jotform.us/form/70575048554158
Please do note that asking for credit card details through plain text fields goes against our terms and in order to reactivate your account I have removed those guilty fields from your form.
You can also get more info on our terms page about what you should not ask in your forms to avoid get suspended again: http://www.jotform.com/terms/
If you need to get payment authorization from your submitter without charging their cards automatically then you could use one of our payment integrations that will allow that, it's indeed a must to use our payment integrations if you need to collect payments, here's the guide where you will find which payment gateways will allow you to get authorization only: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
If you have any question, let us know.