What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why conditional email is not sending?

    Asked by juan7707 on February 27, 2017 at 01:43 PM

    I set up a condition if I met 2 condition to delivery an email, but once I run the process the email it wasn´t deliver

    Page URL:
    https://form.jotform.co/juan7707/autorizacin-de-pago-de-tiempo-extra

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 27, 2017 at 03:10 PM

    I have checked your form and I can see you're hiding one of the fields involved in the condition, your form is currently set to clear hidden fields values when submitting the form and this is why the condition never gets met. 

    What I would suggest you is to change your form settings, to do so, go to the settings tab and click on the show more button: 

    Scroll down and set the clear hidden field values to don't clear: 

    Hope this helps.