My account says 'out of space, please upgrade, although I have deleted about 150 submitted forms.

  • preeteesh
    Asked on February 27, 2017 at 1:45 PM

    Hi,

    My account says 'out of space, please upgrade, so I deleted around 140 forms to make some space. But it still has the same message? What can i do to retrieve my account and start using it again?

    Thank you

    Preeteesh

  • David JotForm Support
    Replied on February 27, 2017 at 2:55 PM

    Deleting submissions does not reduce the total number of submissions received in a month. If you would like to slightly increase your monthly submissions, there are several "Get More" tasks that can be done in your account page:

    https://www.jotform.com/myaccount/getMore

    Monthly submission totals reset on the first day of each calendar month for all users.