My account says 'out of space, please upgrade, although I have deleted about 150 submitted forms.

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    preeteesh
    Asked on February 27, 2017 at 01:45 PM

    Hi,

    My account says 'out of space, please upgrade, so I deleted around 140 forms to make some space. But it still has the same message? What can i do to retrieve my account and start using it again?

    Thank you

    Preeteesh

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    david
    Answered on February 27, 2017 at 02:55 PM

    Deleting submissions does not reduce the total number of submissions received in a month. If you would like to slightly increase your monthly submissions, there are several "Get More" tasks that can be done in your account page:

    https://www.jotform.com/myaccount/getMore

    Monthly submission totals reset on the first day of each calendar month for all users.