What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Express Checkout: It's not processing transaction due to PayPal Express error alert.

    Asked by SATC2016 on February 27, 2017 at 01:55 PM

    when push paypal connect button.

    Page URL:
    https://form.jotform.com/63104953980257

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    JotForm Support

    Answered by Kevin_G on February 27, 2017 at 03:53 PM

    I was testing this and I could not complete the payment using a sandbox account, I'm getting a message that there's an error in PayPal Express. 

    I have recently generated my API info and tested this in sandbox mode, it still did not work. 

    I will report this to our second level so our developers may take a closer look to the issue, we will update you via this thread as soon as possible. 

  • Profile Image

    Answered by SATC2016 on February 27, 2017 at 10:46 PM
    Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 01, 2017 at 08:31 AM

    @SATC2016, 

    I have tested the integration again on my end and I can see it working, could you please try following the next steps? 

    First, update the widgets in your form by clicking on the wizard icon, scrolling down and clicking on the update button: 

    Also, double check your API info, you can click on the "API credentials" link to get your API info, please copy and paste it into the payment wizard, make sure there're no spaces before or after the entered info.

    Make sure your account has been set up to accept digital goods as well, otherwise if the option is enabled in the integration you will get an alert about it when submitting a payment, if digital goods option is not enabled you should turn off this option to avoid inconveniences: 

    Here's also a  guide that you may refer about how to integrate your form with PayPal Express

    If this still persists, please let  us know. 

  • Profile Image

    Answered by SATC2016 on March 09, 2017 at 08:44 AM
    I did some re-entries and continued to retry, and it is working now-Your
    team probably fixed something?Thanks
    ...
  • Profile Image

    Answered by SATC2016 on March 09, 2017 at 08:45 AM
    I did some re-entries and continued to retry, and it is working now-Your
    team probably fixed something?Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 09, 2017 at 10:56 AM

    When I posted my last reply, I received the update that the integration was working fine, perhaps there was a glitch on the integration you had before and was fixed when you removed and added it again. 

    Please, do let us know if you need further assistance, we will be glad to help. 

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    Answered by SATC2016 on March 09, 2017 at 12:46 PM
    Thanks
    ...