Reset password link not sending email

  • michael potts
    Asked on February 27, 2017 at 3:16 PM

    I am trying to reset a forgotten password and

    I am not receiving a reset email message using the forgotten email link on the login page.

  • Kevin Support Team Lead
    Replied on February 27, 2017 at 5:01 PM

    Your email address was in our bounce list and that was the reason why you were not receiving the email, I have removed it so you can request the password reset now and the email should be sent. 

    If you still cannot get the password reset instructions, please let us know.