What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Reset password link not sending email

    Asked by michael potts  on February 27, 2017 at 03:16 PM

    I am trying to reset a forgotten password and

    I am not receiving a reset email message using the forgotten email link on the login page.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 27, 2017 at 05:01 PM

    Your email address was in our bounce list and that was the reason why you were not receiving the email, I have removed it so you can request the password reset now and the email should be sent. 

    If you still cannot get the password reset instructions, please let us know.