My payment button is linked thru paypal, but it is not working for my clients. How can I make sure it is active and receiving payments?

  • lanandonovan
    Asked on February 27, 2017 at 3:28 PM
    Page URL: https://form.jotform.com/62707704161149
  • Jan
    Replied on February 27, 2017 at 5:28 PM

    Your form is integrated properly with PayPal. I did a test submission and it redirected me to the PayPal page. Here's a screenshot:

    My payment button is linked thru paypal, but it is not working for my clients Screenshot 40

    I checked your submission and it seems that the user did not "check" the product page. If this is un-check, then it will be treated as a regular submission and not a payment one.

    My payment button is linked thru paypal, but it is not working for my clients Screenshot 51

    I suggest you to make the payment field "required". In this way, your users cannot leave it blank. In the Form Builder V4, select the payment field and then click the "Properties" icon. After that, under the General tab, you'll see the "Required" switch. Please turn it ON.

    My payment button is linked thru paypal, but it is not working for my clients Screenshot 62

    Hope that helps. Thank you.