What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal payments just gives the customer an error, does not accept payments

    Asked by Ed Presnall on February 27, 2017 at 04:38 PM
    Page URL:
    allofthis-thisisonehttps://form.jotform.com/52786441547161

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    JotForm Support

    Answered by Kevin_G on February 27, 2017 at 08:13 PM

    I have checked your form and I can see it redirects to PayPal without any problem: 

    However, your payment field is not required which means that the form can be submitted without even selecting an product, you should set it up as required if you need to always redirect your users to the payment page: 

    If you're still unable to complete a payment could you please share us a screenshot of the message or error you're receiving? 

    This guide will help you to add the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum

    We will wait for your response.