What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Builder 4.0: Break tag added in the field label is not affecting

    Asked by salamone on February 27, 2017 at 05:56 PM

    salamone@vip.net

    Gehringer Brothers Wine Order Form

     

    I am trying to add a hard line break on Sauvignon Blanc and Gewürztraminer but can't get the <br> to stick.  I also can't see where to click to save a change.  How can I add a hard line break on those two items to ensure that the Price is on the line below the name of the wine?  Thank you.

    Page URL:
    gehringerwines.ca

  • Profile Image
    JotForm Support

    Answered by Kiran on February 27, 2017 at 10:52 PM

    It looks like the break tag is truncated in the field labels while editing the form in the new form builder. However, it seems to be working fine when it is edited in the v3 form builder. Let me run few more tests in this regard so that I can forward the issue to our backend team. Meanwhile, please switch to the old form builder and add the break tag as shown below:

    Thanks!

  • Profile Image

    Answered by salamone on February 27, 2017 at 11:05 PM

    Great, it works now.  This seems like a recurring theme, that the version 3 works just fine.  Did not seem to need Version 4 at least for what I need to accomplish.  Hope you don't ever phase out version 3. I like it and so far there have been two things broken by version 4 that worked in Version 3.  I don't really have time to fool around with a new version that doesn't work for the basics.  

  • Profile Image
    JotForm Support

    Answered by Kiran on February 27, 2017 at 11:57 PM

    I understand. The new form builder is having more advanced features that we have in the earlier version. However, it looks like some of the features from v3 are not inherited to the new one. I am forwarding the issue to our backend team to take a look. Once the issue is resolved, you'll be posted here.

    Thank you! 

  • Profile Image
    JotForm Support

    Answered by Scott on February 28, 2017 at 02:39 PM

    Hey Teresa,

    Unfortunately, in the new builder we are not allowing HTML scripts as a part of the XSS prevention act.

    Secondly, our developers right now working on  a feature which will enable our users to stylize their labels (Color/Bold/Italic/Line Break) with an inline editor. This feature should be released on the upcoming weeks.

    I will inform you via this thread when this feature is open for use,

    Cheers!