Difficulties opening forms in Turkey

  • Profile Image
    Vicky 
    Asked on February 27, 2017 at 06:08 PM

    Dear JotForm team,

    I have created several forms over JotForm for a European organisation, I am active in. Our Turkish members, however, cannot open the forms. They already tried several different web browsers and opening the forms either through the direct link or embedded in our website but nothing is working.

    For the rest of our European members, it seems to be working fine.

    Do you have any idea on what could be the problem here? Are your services blocked in Turkey?

    Hugs,

    vicky:)

  • Profile Image
    Ian
    Answered on February 27, 2017 at 10:43 PM

    form.jotformeu.com was blocked in Turkey but the issue has been just fixed. If your internet service provider is Turk Telekom, you can view your form now but you may need to wait at most 24 hours for other internet service provider (such as Super Online etc.). 

    Please let us know if the issue still persists.