I started to receive an e-mail with unreadable characters when the customer send me message in Japanese. This problem is just started 10days ago.

  • Profile Image
    whitestile
    Asked on February 27, 2017 at 07:34 PM

    I started to receive an e-mail with unreadable characters when the customer send me message in Japanese. This problem is just started 10days ago.

    what's happened?

  • Profile Image
    Ian
    Answered on February 28, 2017 at 01:04 AM

    Do you see the same issue in the submission as well?

    I checked  the submission for form https://www.jotform.com/51373147647358, but could not find the issue

    If you could the form again with the data causing issue and let it sit in the Submissions, we would be able to test further.

  • Profile Image
    whitestile
    Answered on February 28, 2017 at 04:16 AM

    Thank you for your reply.

     

    submission is nothing problem but when I receive it via email, the letter is broken..

  • Profile Image
    Ian
    Answered on February 28, 2017 at 05:35 AM

    Thanks for the update but you missed by basic request. 

    If you could submit the form again with the data causing issue and let data stay in the Submissions, we would be able to test further.

    I need data to find , what specific kind of data is causing this.

  • Profile Image
    Ian
    Answered on February 28, 2017 at 08:11 PM

    Regarding Email Bounce List

    If your email id is in the bounce list you can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

     

    Regarding Apple Email

    Without sufficient test data if is difficult for me to offer support.

    However, you can set another copy of email sent to a different email id and see if that helps

    Let us know if you have more questions regarding the same