What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account is disabled?

    Asked by HanSolo007 on February 28, 2017 at 04:08 AM

    Hello! I have a question.

    I have an anual plan old $199.5 yearly Economy. Recently I recieved a message 

    "You've exceeded your monthly limit for form view"

    I found a problem and disabled the form on the site where a lost all my form views. Will be my plan and account active in the next month? 

    Best regards,

    Sergey.

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 28, 2017 at 06:05 AM

    Hello Sergey,

    I checked your account and yes, it is over limit because of form views. All your limits will be reset next first of the month (tomorrow) and the account will be active again.

    If you have any further questions please let us know.

    Thank you!