Why don't I receive an email when the file upload is done?

Dear support team,

our team needs to download all files uploaded by the applicants for our programs. The system notifies us that we will get an email when the export is teady for download- Nevetheless we do NOT get any email.  Could you please give us some advice?

Please send your answer to v.busch@verw.uni-koeln.de Thank you very much in advance. Kind regards, Victoria Busch

We've sent you the download link to your primary email which is international-alumni@verw.uni-koeln.de.

You can also check your email history: 

https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

For troubleshooting email related issues, the following guide should help:

https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications