What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't I receive an email when the file upload is done?

    Asked by uocabt93 on February 28, 2017 at 06:12 AM

    Dear support team,

    our team needs to download all files uploaded by the applicants for our programs. The system notifies us that we will get an email when the export is teady for download- Nevetheless we do NOT get any email.  Could you please give us some advice?

    Please send your answer to v.busch@verw.uni-koeln.de Thank you very much in advance. Kind regards, Victoria Busch


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    JotForm Support

    Answered by Welvin on February 28, 2017 at 07:55 AM

    We've sent you the download link to your primary email which is international-alumni@verw.uni-koeln.de.

    You can also check your email history: 



    For troubleshooting email related issues, the following guide should help: