- Lori KilloryAsked on February 28, 2017 at 09:43 AM
Help... I was attempting to upgrade my account and enter a new credit card # for payment, but it processed the upgrade WITHOUT asking how I wanted to pay for it. I need to change the credit card that the charge was made on asap! Please advise on how to do so.
Thank you, Lori Killory 404-538-9619 firstname.lastname@example.org
- JotForm Supportashwin_dAnswered on February 28, 2017 at 12:05 PM
It seems you already have an active billing profile and the credit card attached with it is **** 1007. This is the credit card which was charged for your bronze yearly subscription plan which you upgraded earlier today.
Please check the screenshot below on how to update your credit card number attached with your billing profile:
Do you want to upgrade using different credit card? In that case we will have to cancel your subscription and process refund. This needs to be done before you update your credit card ***1007.
Do get back to us on this and we will do the needful.
We will wait for your response.