File Uploads: Why uploaded files are not included in emails?

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    Mike Muscat
    Asked on February 28, 2017 at 09:48 AM

    The client said they received a thank you after clicking the submit button, but we never received the file to our email to download. Can you check to make sure that my form and account are working properly?

    Thank you,

    Mike

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    Kevin_G
    Answered on February 28, 2017 at 12:11 PM

    I have checked the forms where you're accepting uploads and I can see the files were uploaded  properly and showing in your submissions page, upon checking the email history I can see files are included in emails too. 

    You can also check the email history of your account by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    You could also provide us the form where you're experiencing the issue and we will be glad to further inspect it from our end.