What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File Uploads: Why uploaded files are not included in emails?

    Asked by Mike Muscat on February 28, 2017 at 09:48 AM

    The client said they received a thank you after clicking the submit button, but we never received the file to our email to download. Can you check to make sure that my form and account are working properly?

    Thank you,


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    JotForm Support

    Answered by Kevin_G on February 28, 2017 at 12:11 PM

    I have checked the forms where you're accepting uploads and I can see the files were uploaded  properly and showing in your submissions page, upon checking the email history I can see files are included in emails too. 

    You can also check the email history of your account by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    You could also provide us the form where you're experiencing the issue and we will be glad to further inspect it from our end.