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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
File Uploads: Why uploaded files are not included in emails?Asked by Mike Muscat on February 28, 2017 at 09:48 AM
The client said they received a thank you after clicking the submit button, but we never received the file to our email to download. Can you check to make sure that my form and account are working properly?
I have checked the forms where you're accepting uploads and I can see the files were uploaded properly and showing in your submissions page, upon checking the email history I can see files are included in emails too.
You can also check the email history of your account by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
You could also provide us the form where you're experiencing the issue and we will be glad to further inspect it from our end.