Validation doesn't allow a response

  • Profile Image
    staffpro
    Asked on February 28, 2017 at 11:41 AM

    Hi,

    I don't really know how to phrase this into a short question but I have validation turned on for a lot of my questions and I noticed that if I attempt to submit or move along the pages of the form without filling in the q's I get the validation error like normal which is good but then when I try to check the box it doesn't let me and I'm stuck unless I reload the page entirely.

    I've attached a screenshot and this is my form: https://form.jotform.com/70385258877168

     

    Thanks

  • Profile Image
    Kevin_G
    Answered on February 28, 2017 at 01:42 PM

    This seems to happen due to some custom CSS code you've injected to the form, I can see the message container height is over the field and this is not allowing to check the options once the requires message  appears. 

    Please, inject the following code to resolve the problem: 

    [data-type="control_radio"] .form-error-message{

            height: 15px;

        top: 0px;

        position: relative !important;

        padding: 0px;  

    }

    This guide will help you to inject it: https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 

    Hope this helps. 

  • Profile Image
    staffpro
    Answered on March 09, 2017 at 08:46 AM
    Perfect, thanks so much!

    Yitz Herskowitz
    e: yitz@staffproonline.com
    p: 718-471-1122
    d: 718-480-5254


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