Upgraded account not active

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    bumgbj01
    Asked on February 28, 2017 at 12:14 PM

    greetings. We upgraded our account recently and our form is still not active. Please help. 

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    BJoanna
    Answered on February 28, 2017 at 02:07 PM

    I have checked and your account is active. 

    Your form is disabled, because on Form settings page of Form Status is set to Disabled

    To resolve your issue you need to enable your form. Simply change Form Status to Enabled.

    Hope this will help. Let us know if you need further assistance.