Upgraded account not active

  • bumgbj01
    Asked on February 28, 2017 at 12:14 PM

    greetings. We upgraded our account recently and our form is still not active. Please help. 

    Page URL: https://form.jotform.com/63447565869171
  • BJoanna
    Replied on February 28, 2017 at 2:07 PM

    I have checked and your account is active. 

    Your form is disabled, because on Form settings page of Form Status is set to Disabled. 

    Upgraded account not active Image 1 Screenshot 20

    To resolve your issue you need to enable your form. Simply change Form Status to Enabled.

    Hope this will help. Let us know if you need further assistance.