What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded account not active

    Asked by bumgbj01 on February 28, 2017 at 12:14 PM

    greetings. We upgraded our account recently and our form is still not active. Please help. 

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    JotForm Support

    Answered by BJoanna on February 28, 2017 at 02:07 PM

    I have checked and your account is active. 

    Your form is disabled, because on Form settings page of Form Status is set to Disabled

    To resolve your issue you need to enable your form. Simply change Form Status to Enabled.

    Hope this will help. Let us know if you need further assistance.