Why uploaded images are not showing in PDF report?

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    GarageDoorStore
    Asked on February 28, 2017 at 12:59 PM

    We have run into this issue before where pictures do not print on PDF's. Is this a know issue?

     

    Thanks

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    Kevin_G
    Answered on February 28, 2017 at 03:05 PM

    I've checked this form http://www.jotform.ca/form/63326066371252 from your account and I can see images are printing in the PDF report: 

    If you're still not getting images displayed in your PDF report you could try resetting its layout: 

     

    You could also provide us the link to your form if the problem persists. 

     

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    GarageDoorStore
    Answered on February 28, 2017 at 04:05 PM

    Sorry Kevin, I should have been more specific and provided more details. This is happening after i have used a form on my phone (Android). When I go to the view submissions area of the form and download the PDF, the pictures are not showing. This is the form I am referring to. -> https://form.jotform.com/GarageDoorStore/gds-jobcheck-form

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    jonathan
    Answered on February 28, 2017 at 07:56 PM

    In the View Submission panel of your form, can you please check if the viewer option Show Headers and Text were checked? It must be on so that the image/pictures on the PDF report will be visible as well.

    User guide: https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF

    Let us know if still not working.

     

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    GarageDoorStore
    Answered on March 01, 2017 at 07:01 AM

    That fixed it Jonathan, thanks. Curious that it was working fine for 4 months and then all of a sudden it wasnt.