What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why uploaded images are not showing in PDF report?

    Asked by GarageDoorStore on February 28, 2017 at 12:59 PM

    We have run into this issue before where pictures do not print on PDF's. Is this a know issue?



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    JotForm Support

    Answered by Kevin_G on February 28, 2017 at 03:05 PM

    I've checked this form http://www.jotform.ca/form/63326066371252 from your account and I can see images are printing in the PDF report: 

    If you're still not getting images displayed in your PDF report you could try resetting its layout: 


    You could also provide us the link to your form if the problem persists. 


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    Answered by GarageDoorStore on February 28, 2017 at 04:05 PM

    Sorry Kevin, I should have been more specific and provided more details. This is happening after i have used a form on my phone (Android). When I go to the view submissions area of the form and download the PDF, the pictures are not showing. This is the form I am referring to. -> https://form.jotform.com/GarageDoorStore/gds-jobcheck-form

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    JotForm Support

    Answered by jonathan on February 28, 2017 at 07:56 PM

    In the View Submission panel of your form, can you please check if the viewer option Show Headers and Text were checked? It must be on so that the image/pictures on the PDF report will be visible as well.

    User guide: https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF

    Let us know if still not working.


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    Answered by GarageDoorStore on March 01, 2017 at 07:01 AM

    That fixed it Jonathan, thanks. Curious that it was working fine for 4 months and then all of a sudden it wasnt.