What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload Error: File could not be uploaded for some reason. Please go back and fix the problem(s).

    Asked by elfatherbrown on February 28, 2017 at 01:06 PM

    Hi. Im having this problem that seems common about not being able to upload files. Right now, in creating this message, I tried to upload a screenshot to this very form using the insert/edit image button for this very "Contact JotForm Support" and it failed. 

    Im trying to also upload the screenshot from the original error in the "Upload a Screenshot" button. Lets see how that does... 

    I guess you guys have an infrastructure problem there? Please let me know if we are facing an outage.




    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 01:18 PM

    Our backend team is aware of the issue, we apologize for the inconvenience,  it should be resolved asap.

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    Answered by Elivelton on March 22, 2017 at 09:37 AM

    I'm having the same problem
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    JotForm Support

    Answered by Nik_C on March 22, 2017 at 01:22 PM


    I opened a separate thread for your issue and we will attend it here: https://www.jotform.com/answers/1098875.

    Thank you!