What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I download the files that have been uploaded on my form?

    Asked by wolfpackprinting on February 28, 2017 at 01:18 PM

    I have an upload file button on my form, when I click on the link to download those files, it takes me to a 404 error page.


    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 02:35 PM

    Please accept our apologies for the inconveniences caused to you. Our engineers are very aware of the issue and working to it ASAP, you'll be notified when the issue gets resolved.

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    JotForm Support

    Answered by Kiran on February 28, 2017 at 07:56 PM

    This should be fixed by now. You should be able to access the files uploaded to your forms. Please check and let us know if you still experience any issues with the file upload on your forms. We will be happy to take a look again.

    We are sorry for the inconvenience this may have caused.