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    Printing reports

    Asked by DebCarr on February 28, 2017 at 01:30 PM

    I'm am in the middle of preparing a report based on our jotform answers.  I have created the report and all looks good on the link.  However, when trying to print, it becomes all overlayed, and only 2 pages print.  I really need this report down, but don't know what is wrong. 

    This is the link to my report..  https://www.jotform.com/report/70584259348062

    I don't know if you'll be able to make a print off it to see what i mean but I will try and upload my copy so you can see what happens. 

     

    Well I can't upload a pdf, and only 1 page of the jpeg goes up, so I sent the 2nd page. Pg 1 is clear, and pages 3-7 are all blank.   Please see if this can be fixed, I really need to print this out.

     

    thank you

    Page URL:
    https://www.jotform.com/report/70584259348062

    Screenshot
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    JotForm Support

    Answered by BJoanna on February 28, 2017 at 03:31 PM

    How are you printing your report?

    Are you using Print option inside of report settings? 

    I have created PDF report using Print option inside of your report and I was not able to replicate mentioned issue. Report that I printed looks like this. 

    Or did you used Print option inside of the browser? 

    I have printed your report inside of Google Chrome and I was not able to replicate mentioned issue. PDF report that I saved looks correctly and it has 5 pages. 

    Considering that I am not able to replicate mentioned issue, I can only suggest you to try again. 

    Also please use Adobe Acrobat Reader to open your PDF report. 

    Let us know if you need further assistance. 

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    Answered by DebCarr on February 28, 2017 at 03:39 PM

    There is no problem printing the first page. It comes out fine.  The second page comes out as my attachment shows, and pages 3-7 are blank.  I used the print button on the jotform task bar.  I printed to PDF as well as to my printer, and the same thing occurs, although the printer only prints 2 pages, with the second one scrambled.  You're own report states 5 pages, yet there are 7.  I also tried to print, using the link to the viewable page, and print from the browser, same thing.  I do use Acrobat Reader, and have done this numerous times today with the same results.  In addition, I did it from my boss' computer as well, same issues. 

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    Answered by DebCarr on February 28, 2017 at 03:48 PM

    It is rather frustrating to only be able to submit a jpeg attachment, when we are working with pdf's here on jotform.  It is preventing you from seeing my issue.  I can't even scan the printed version, because if I make it a jpeg, it will still only save as single files, and unless you want me to upload all 7 jpegs individually, it's not very helpful.

     

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    JotForm Support

    Answered by david on February 28, 2017 at 06:52 PM

    Try printing directly from the report edit page:

    The pages were retained when printing from there.

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    Answered by DebCarr on February 28, 2017 at 07:54 PM

    Yes, thank you.  That was the first thing I did, and then tried printing to the printer, and then from the link webpage, and then from another computer.  I'll figure this out, as most of you are  not understanding what is happening or what i'm doing.

    Thank you for your help though.