What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I be on my account and someone else at the same time?

    Asked by Carol Grant  on February 28, 2017 at 01:31 PM

    I added a new user and she couldn't log on.  I logged out after resetting my password last night.  Now it won't let either of us login...


  • Profile Image
    JotForm Support

    Answered by John_Benson on February 28, 2017 at 03:28 PM

    Your account (cgcasting) is currently in good status. If you're having issues with the login credentials, please try resetting your password in the Login Page.

    If you're still having issues, please wait for 30-60 minutes before trying to login.

    Also, JotForm version 4 offers a collaboration feature that you can invite a friend or co-worker to work on the same form in real time. 

    You can share your account to someone by making him/her as a Sub-user. Please check this guide: How-to-Share-Forms-with-a-Sub-account-User.

    Hope that helps. If you have any questions, please let us know. Thank you.